Returns & Exchanges

At susoriginals, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience remains as authentic and seamless as the products we curate.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing