Frequently Asked Questions

Everything you need to know about shopping with Susoriginals

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Susoriginals ships exclusively to customers within North America. We are working on expanding our logistics to support international destinations soon.

How do I contact customer support?

Our dedicated support team is available via email at [email protected] or through our website's live chat feature Monday through Friday, 9 AM to 5 PM EST.